Our front and back Service Desks operate accordingly to the well-developed, and effective Customer order support procedures. Service Desk contains processes of change, configuration, order, incident and problem management which allow on-line support of user entries, ensure full monitoring and system maintenance index settlement, defined on the level of SLA Agreement.
All tasks carried out by the Service Desk are based on ITIL best practices which, in connection with COIG S.A. experience in rendering IT services, allows to quickly and effectively solve all issues connected with software maintenance.
As part of IT system maintenance, we provide our customers access to the most up-to-date versions of all application components. New versions of our in-house developed software are the result of analytical and development work of our designers and of user proposed functionality improvements and modifications.
Anytime, when working with the system, the user can rely on the expertise of COIG S.A. consultants in solving operational problems, and training improving work qualifications and software competence. To ensure high level of the rendered services we have implemented ISO 9001:2008 Quality Management System.